FAQs

 

CAN THE COLLARS BE WORN 24/7?
Sterling silver and 14k gold-filled collars can stand up beautifully for 24/7 wear, and can endure everyday abuse such as showers, sweat, etc. Just rinse and dry it thoroughly afterwards.

Do try to avoid harsh chemicals, but soap and shampoo, lotions, etc. are okay, but rinse well and dry when possible, and try not to spray perfumes directly on the collar. Also, we would not recommend swimming in chlorinated pools, at least not for extended periods of time.

PLEASE NOTE:  Locks will usually begin to rust after long term exposure to water and chemicals. So please check locks often to make sure they are still functional. You can apply machine oil or WD40 to the inside to help keep the locking working and prevent rust.
 
HOW DO I CREATE A CUSTOM DESIGN?
I only take a few custom orders at a time, and it that be determined by my current work load and productions times.

I don't consider a request for a different color, stone, etc. as a 'custom design, you can just message me and request that anytime.

Jewelry in the D/s lifestyle is extremely personal and symbolic. I encourage you to design your own jewelry for Your submissive or your Dominant by choosing your own mix of metals, gemstones or personalized accessories. I love taking your vision and making it a reality.

We can go over details and materials until your design comes to life. Then, the magic happens ... I create your custom design and it will be yours, and yours alone. You can contact us thru the contact form below.

  

HOW DO I CARE FOR MY JEWELRY?
If your jewelry tarnishes, you can use a jeweler's cloth to bring back the luster, or buff it with a soft, old tee shirt. If your jewelry does not have a patina applied, you can gently rub with a thin, wet paste of baking soda and water, then dry and polish.

 

HOW DO I MEASURE FOR A LOCKING COLLAR?
Most listings tell you where to measure for a specific collar design. Collars are created to be the desired size when locked.

 

COLLAR THAT LIES IN THE CENTER OF THE THROAT
Measure at center of throat, placing your fingertip under the tape measure, or add up to 1/2 inch for safety and comfort. 
 
FOR A COLLAR THAT LIES AT THE BASE OF THE THROAT  
Measure at the base of the throat/neck area, placing your fingertip under the tape measure, or add up to 1/2 inch for safety and comfort. 

 

IMPORTANT: Jewelry will be created to the specifications you give me. Please make sure measurements are accurate. Some jewelry cannot be resized; enlarging requires making complete new pieces, which can be costly.

 

 

HOW DO I MEASURE FOR LOCKING CUFFS or BRACELETS?
Use a soft tape measure and measure at the wrist bone and add ½ inch for comfort and freedom of movement. The Cuffs/Bracelets are created to be the desired size when locked.

 

IMPORTANT: Jewelry will be created to the specifications you give me. Please make sure measurements are accurate. Some jewelry cannot be resized; enlarging requires making complete new pieces, which can be costly.

If you need a size not shown, contact me.


 
WHAT DO I DO IF MY COLLAR NEEDS TO BE RESIZED?
I know how important your collar is to you and yours, and it must fit properly and safely.

If you need resizing for your collar, and it’s due to any error on my part, of course, I will gladly resize or remake your collar at no charge to you.

Some resizing is as simple as cutting, filing and re-finishing, but many times, a resizing will require me to make you a completely new collar.

New collars are needed when your collar must be enlarged, or if your collar has wire wrapped accents that are measured and strategically spaced. The pricing is to cover labor and the cost of more silver and gold.

Once you determine you need resizing, please contact me for pricing. Once we’re in agreement on pricing, I’ll create a listing or invoice.

PLEASE go to here to complete this quick form and send with your order. I've received resizing orders with no return address, no notes, no nothing! I've had to wait until someone contacts me again before I know what I'm supposed to do. I receive messages thru my website, Etsy, Instagram, Facebook, gmail, Amazon and more, and it's almost impossible to find a message sometimes.


Return your collar to the address below. Please include a note, along with your contact info, the correct size you need and any monies due to:

 
MY SECRET HEART STUDIOS
C/O Resizing         
248 Main Street South           
Carthage, TN 37030
 

 

Resizing usually takes 1-2 weeks from the time I receive your package. You will receive a tracking notice once I ship your collar back. Pricing subject to change at any time due to fluctuating metal prices). I’m sorry, but we cannot resize custom engraved jewelry.

 
REDUCTION: no wire accents = $16 plus $8 s/h
REDUCTION: with wire accents = $22 plus $8 s/h
 
ENLARGING: with no wire accents = $35 plus material cost and $8 s/h
 
ENLARGING: with wrapped accents = $50 plus material cost and $8 s/h.
   
 

WHAT IS GOLD FILLED JEWELRY?
Gold Filled Jewelry has an actual layer of real gold, pressure bonded to another metal. Gold filled is not to be confused with gold plating as gold filled literally has 100% more gold than gold plating. Gold filled is much more valuable and tarnish resistant. It is also safe for those with metal allergies.

 

 
ANOTHER QUESTION?
Contact us through the contact form below, or here:
Email: Francesca@mysecretheartstudios.com
Phone: 629-333-5677

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